What we do
We help businesses and individuals close the gap between their performance & potential through a wide range of funded leadership & management development.
Dealing with Difficult Staff - Short Management Training Course
Duration 1 day
Dealing with difficult staff is a one day programme that will look at the day to day pressures of people being aggressive, rude, impatient or uncooperative. Participants will develop practical techniques and gain an understanding of behaviour, as well as an understanding of how to adapt their own style when dealing with situations with a view to influencing the outcome.
- Recognising difficult behaviour
- Recognising difficult situations
- Communication skills
- Behavioural types
- Dealing with difficult behaviour
- Dealing with difficult situations
*This Dealing with Difficult Staff - Management Training Course can be tailored to your precise needs at no extra cost and delivered on a one to one basis through executive coaching.
If you are interested in finding out more, please contact us using the form below.
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