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We work with businesses and individuals to help them with their management
training and executive development needs through a wide range of fully and
partly funded management training courses, management Apprenticeships
and executive coaching.


What we do

We help businesses and individuals close the gap between their performance & potential through a wide range of funded leadership & management development.

Dealing with Difficult Staff - Short Management Training Course

Duration 1 day

Dealing with difficult staff is a one day programme that will look at the day to day pressures of people being aggressive, rude, impatient or uncooperative. Participants will develop practical techniques and gain an understanding of behaviour, as well as an understanding of how to adapt their own style when dealing with situations with a view to influencing the outcome.

Programme Details

  • Recognising difficult behaviour
  • Recognising difficult situations
  • Communication skills
  • Behavioural types
  • Dealing with difficult behaviour
  • Dealing with difficult situations

*This Dealing with Difficult Staff - Management Training Course can be tailored to your precise needs at no extra cost and delivered on a one to one basis through executive coaching.

If you are interested in finding out more, please contact us using the form below.

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Information for Learners and Employers

Would you like to find out more about our approach to Equality and Diversity, ESDGC (Education for Sustainable Development
and Global Citizenship), Welsh Language or about becoming more involved in how we can meet your needs.
To Access our Learner Portal Click Here and to Access our Employer Portal Click Here.